Book in advance:+35796691004


General Questions


Start typing the place of departure in the “Pick-up Point” field, and your destination in the “Drop-off Point” field. A drop-down menu will appear to make it easier for you to complete the address. We cover all transfers whether it is from the airport, hotel or a specific location. Click the button “Get Quote”. Choose the suitable transfer class and click “Book” to proceed to the booking. Fill in all the required fields in the booking form. If you have any questions, contact us via email. For Airport Transfers please make sure to also insert your flight number. It is very important for us to monitor your flight in case of an early / delayed arrival so our driver is at the Airport on time to welcome you. Our driver will arrive at the meeting point 15 minutes after your flight arrives. Please click on the following link to view the diagram with instructions on where you will meet with your driver. (edwna mpei to link) .


To book a day trip you must click on our Day Trips, choose the day trip that you are interested in and fill in the form with your details. After that, we will get back to you via email to provide you with details and pricing.
We are flexible in adjusting the routes of the day trips so if you wish to change some of the locations on our fixed day trips or make your own day trip you can contact us directly via email at .


We try to cover almost all destinations in Cyprus. However, if you are unable to find your location please contact us via email and we will get back to you as soon as possible.


If you have a request for more than one pick up / drop off please contact us via email and we will get back to you with the quote.


You can find the duration of your transfer in the Booking summary box as well as in your Booking confirmation letter (pdf file, downloadable after making a booking). Important note: the duration is approximate and can vary depending on the traffic, time and date of transfer, public holidays, vehicle type etc.


Our system accepts bookings up to 12 hours in advance . We want to provide the best possible service to our clients and avoid any disappointment. Thus, we do not accept last minute transfers through our online system. If you wish to book a last minute transfer, you can give us a call on the phone numbers stated on our website and we will do our best to accommodate your needs. Please note that in cases of last minute bookings via phone, we cannot guarantee that we will have availability.


You can choose a two-way transfer when choosing your pick up and drop off point. If you have missed that out you can click the option Return Transfer when completing the booking form for your One-way transfer. Specify the date and time of the return transfer in the special field that appears.
Important note: If the route of the return transfer differs from your previous trip, you have to make two different reservations.


After you make your booking, you will receive a confirmation email containing your booking number and all the details of your journey.
If you have not received the email with the confirmation, please contact us by email at

Transfer Conditions

Is my car ride shared or is it private?

At the moment iTaxi Cyprus only does private transfers.
How do I choose a suitable transfer? On our website you can find information about the number of passengers and pieces of baggage provided for each car class. Each class is illustrated by car examples belonging to this class. The information can be found during your booking process or visit our separate section “Vehicles” from our main menu. If you have doubts on which class will be the most suitable for you, please contact us via email.

What will the car be like?

The makes and models of the cars on the website are only indicative so they can vary from the representative photos. We guarantee to provide you with a car of a chosen class or of a higher comfort or capacity. Also, the cars are non-branded, i.e. there is no iTaxi Cyprus logo on them.

What is the car’s capacity/ How many luggage can I fit in the car ?

Each car has its own capacity which is displayed on the website.
Big/standard luggage is considered a bag or a suitcase whose length, width, and height does not exceed 158 cm and weights up to 25kg. Small luggage should have a maximum length of 56 cm (22 inches), width of 45 cm (18 inches) and depth of 25 cm (10 inches) including all handles, side pockets, wheels etc. weight up to 10kg. Important note: if you are travelling with bulky baggage, please inform us through email.

Are the vehicles licensed and fully insured?

All our vehicles are fully licensed, insured (passengers’ insurance is also included) and have MOT license (Ministry of Transport Test, Cyprus Republic)

I will be carrying extra equipment besides my luggage (e.g. child seat / golf bags / skis)

If you have non-standard luggage with you ( child seat, skis or snowboards, wheelchairs, suitcases that exceed 25kg , golf clubs etc.), please consult our support team so they can advise you which vehicle type is more suitable for you. For consultations contact us via email.

Families and Children

What if I am travelling with children / Is an infant considered as a passenger?

Regardless of age, every child/infant is considered a passenger, and you should take it into account when entering the number of passengers when booking. When entering the details of booking, you can select the type of a child seat you need. Child seats are free of charge.
These are the options of seats:
Child seat for an infant (0-1age)
Baby seat for 9kg – 18kg (1-4 age)
Booster seat for 15kg – 36kg (4 – 8 age)

Is it necessary to book child seats?

In most countries, child seats are required. Safety of children transportation is regulated by law and there are penalties for not using child seats. If you don’t book a child seat, the driver has a right to refuse to provide the transfer.

Other Conditions and Concerns

Do you offer transfers for wheelchair users?
Yes, we have Wheelchair Accessible vehicles in our fleet only for transportation from / to Larnaca Airport. Our drivers have professional training to transport people with reduced mobility and we will make sure your journey is safe, comfortable and stress free.
All vehicles allow to transport up to 6 passengers and have an access ramp for only 1 wheelchair which allows the wheelchair to slide into the taxi and be securely locked intoposition.

Will I be dropped-off and picked up directly from my hotel or address?

Yes, all our private transfers will deliver you or your group straight to your hotel or private address and will conveniently pick you up from the same point for your return journey,

Travelling with animals

Please contact us in advance if you are travelling with animals.
Transportation of animals is regulated by the legislation. Any animal should be transported in a portable carrier and have medical certificates and other documents according to the legislation of the country visited. When making your booking, please let us know the dimensions of the animal’s carrier so we can advise which car type is suitable for your transfer. Important note: in case of a law violation, your driver has a right to refuse to provide this transfer. iTaxi Cyprus can require compensation for any damage of the vehicle during the trip.

Can my driver make a stop or change the route?

If you need to make a long stop or deviate from the planned route, you can discuss the price of the stop or detour with the driver before the ride. Your confirmed booking, states the fixed price of a trip to the particular destination without extra stops or detours.

Changes, Cancellation and Refund

How can I make changes to my booking? ( e.g. extra luggage )

For any changes you wish to make to your Booking (extra luggage, different no. of passengers etc) please contact us by sending us an email with the changes and we will get back to you as soon as possible.

How can I cancel my booking?

Click to modify the order from your email with a subject “Taxi booking confirmation”, which you received after making a booking on the website. – tha doume an tha iparxei. To cancel your booking, you may also contact us via email or phone and provide us with the reference number of your booking so we can cancel it for you. Important note: in case of an urgent cancellation, if you paid by Card in advance, we will not be able to refund you the prepayment. If you cancel your booking 24 hours prior to the required transfer you will receive a full refund. The cancellation policies are stated on our website under section 7 of Terms and Conditions

What is iTaxi Cyprus’s cancellation policy?

If you paid by Card:

You may cancel your booking with full refund of the amount paid within 24 hours before the transfer. If you cancel your booking less than 24 hours, penalties can be applied according to the
Terms and Conditions. You will receive a refund in the same way you paid for your booking within 10 banking days.

If you were intending to pay by Cash:

We kindly ask that you let us know at least 24 hours in advance that you wish to cancel your booking.

What should I do if money was not refunded?

If you paid by Card and your booking was cancelled more than 24 hours before the
transfer, the prepayment will be refunded within 10 banking days.
If there is no refund in 10 days, check the history of your balance.
If there is no notification about the refund, please contact us via email.

Meeting driver

How can I find my driver?
At the airport:

If a pick-up place is an airport, the driver will meet you at the exit of the arrivals area of the airport after you passed passport control and claimed baggage.

Important note:

the driver will meet you with the sign showing your first and last name, which you specified during the booking.

Hotel – lobby

If a pick-up place is a hotel, the driver will wait for you in the hotel lobby. Meet-up instructions are given in the voucher confirming your booking.

At a hotel / specific address:

The driver will arrive at the requested pickup location on the scheduled pickup time

How can I contact my driver?

For any questions you have, you may contact the office at our phone number which can be found on our website.

Important note:
please, call or text if your flight is delayed for more than half an hour or postponed to another time, as well as if baggage claim at the airport takes more time than planned.
How can I be sure that my driver will pick me up?

We guarantee that the driver will do his/her best to meet you. You have nothing to worry about so please wait patiently until your driver arrives. The driver will have your number and you will have ours. The mobile phone of the passenger stated in the booking request must be switched on and available for incoming calls at the moment of the transfer start, during the waiting time and until the meeting of the passenger with the transporter’s representative.

What languages does the driver speak?

We try to choose drivers that speak English, Greek and Russian but we cannot guarantee that the driver speaks a particular language. In case of a language barrier you have nothing to worry about as the driver will have the main information about your scheduled route so he will drive you safely to your destination

I cannot find my driver. What should I do?

Airport: If you can’t find your driver, please check once again the names on the signs that the drivers hold while waiting for their passengers at the arrival hall. If you still cannot find them, please wait patiently and give us a call – Possibly our driver is on his/her way and there is a slight delay due to some other incident e.g. traffic Hotel / specific address. If you can’t find our driver, please wait patiently for a few more minutes and contact us. Our drivers do their best to be on time. However, due to unforeseen circumstances sometimes they might be a few minutes late.


How can I submit a question?
You can contact us via email at . We will get back to you within 24 hours. We advise all our clients to plan ahead their bookings to avoid disappointment and provide enough time to our support team to reply to any questions.
What is iTaxi Cyprus’s emergency number?

Our contact number can be found on our website.

I forgot something in one of the vehicles.

iTaxi Cyprus is not liable for any loss of personal items. Please make sure that you take with you all your personal belongings before you leave the vehicle. In case you think you left something in one of our vehicles contact us immediately at our emergency number and will do our best to assist you. We will contact our driver and if indeed the item is found then we will be able to retrieve it back to you however depending on the circumstances and our client’s location there might be an additional charge.


Are there any extra charges on the calculated prices?
No, there aren’t. The prices that appear on our website are the final prices unless anything changes that causes the initial route to be amended.
Is there any extra charge if my flight is delayed?

No, if your flight is delayed there is no extra charge.

Do the prices listed on your website apply throughout the year?

No, prices are subject to change without prior notice due to currency fluctuation / seasonal offers etc so please make sure that you monitor the website for any price changes.

How can I pay my order?

We accept payments by cash or card. Our prices are displayed in euros. Currency exchange rate depends on your bank and can vary.

Can I make a payment as a legal entity?

If you need an invoice for the payment of your booking please contact us by email .

What currency will I be charged in?

Your card will be charged in euros. Currency exchange rate depends on your bank and can vary. What payment options are available / Is it safe to make a payment via your site?

We accept payment by cash or card. For payments by Card, data is entered on a secure
page, which is a payment gateway. This guarantees the safety of your data and money

Will I have to pay extra for waiting?

Airport : If you are booking a taxi transfer from the airport, the price includes one hour of waiting from the moment that your flight arrives. Our driver will be at the meeting point 15 minutes after the plane arrives. For example, if your flight arrives at 11am our driver will be at the airport at 11:15. If you do not show up by 12:00, the driver may ask to pay extra for
waiting or he will leave if he/she is calling you without a response and if you already paid by card, your booking will not be refunded.

Hotel/ specific address: If you book a transfer from a hotel or a specific address, the price includes 15 minutes of waiting from the time stated in the order. After that, the driver may ask to pay extra for waiting. If you do not contact us for any delay, our driver may leave and you paid by card, your booking will not be refunded.

Is the price for a car or for a passenger?

All prices displayed on the website are provided per car. The price does not depend on the number of passengers within the car capacity .

Important note:

maximum capacity of a car is specified for each class.

Payment problem by card

Please send us an email at describing the difficulties encountered. We will try to solve the problem as soon as possible. Besides, we recommend you to follow some simple steps: change the browser you are browsing Wave site in; restart your device and return to the payment; or change payment method if other variants do not help.